Zero, terrible at returning deposit. I am still chasing my deposit for a vehicle a have returned on 21.09.2018 Mercedes MBC200DSPSTA registration KO67YKK. I have the receipt of return. I spoke to customer services many times and they are terrible because They promising to refund but nothing is happening. Dont rent from this company they are not to be trusted with deposit.
Horrendous service. Driver turned up late to drop off vehicle with no explanation or apology and collected the vehicle a whole 9 hours later then expected...Furious isnt the word! Called over and over again trying to get through to the branch with no answer. To add insult to injury Ive just had 4 random sums of money taken from my account with no explanation as to why! Dont hire from them and definitely do NOT give them your bank details! Wished I read the reviews online before hiring with them. Ive placed a complaint in with customer services but I dont expect much as so far its been awful - next step Court! I really dont know how they are still in business...
Staff are very friendly at Europcar. Had a nice selection of upgrade opportunities, had I wanted the option. My vehicle was ready for me at the appropriate time, it was clean and well presented.No real negatives to be mention, the branch gas wheel chair access and a pleasant reception area.Overall a great experience and no real negatives, I am a happy customer.
Use ONLY if you want service where they don't know how to use a phone, clock or manners.The rental was done by another lacking company that I hope not to use again. The person who dropped off the car was vexed at me even though the rental was over 4hrs late, no-one called to say they were on way, just a call when they were outside. They were lucky I was still in. Now I'm waiting for them to collect and, as I write this, I might as well ask you the reader when they're coming because I'm unsure they know even though the rental period has passed.I would have given a second star due to the rental car being OK, however this was tainted when Ms Vexed failed to inform me how to get the reverse, neither was there any guide, and I had to spend a few minutes going forward and rolling back, pressing different things, before I got it. Next time I'll turn down a rental car if I can't pick the rental company to use and use taxis instead. Less aggro.
Friendly staff - recording of issues with the rentals could be better. For example, when I first came in to rent a van there were scratches and dents that were not recorded on the contract. I was told not to worry, but having called up, I was informed I was required to report any issues and email them in. It could have been much easier from the start. Dissatisfied and disappointed by the lack of cleanliness and condition of the van considering the cost of the rental. I also had to pay additional out of pocket expenses for Adblue.
Europcar London Park Royal is a UK Car Rental based in Brent, London. Europcar London Park Royal is located at 101-103 Brentfield Rd, Park Royal, London NW10 8LD, UK.
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