How this establishment is allowed to continue to run the way it is; is truly shocking. There seem to be no standards or oversight in terms of procedure. Calls are not answered and emails are not replied to. The thing is when you want to report a court for bad practice who do you go to???
I have never experienced such incompetence and unhelpful staff, I have had to visit the court as a Mckenzie Friend. And they don't give you correct or update information.The lady who attend the counter is just thier to get paid end of!They need to employ staff who are willing to serve customers and provide accurate information. There is no such thing as customer service at this establishment. I have it a one star in order to make a review... 0/10 poor service and very unprofessional to say the least!
Absolute disaster zone, no one knows who even works there! everyone running round like headless chickens, no staff, its like a zoo where all the animals have escaped! If your livelihood ever depends on this court.. god help you
If I could give zero stars I would. Didnt answer calls for ages then man who answered was unhelpful and so dismissive. Would not listen to my query or concern and spoke over me. He was giving totally conflicting information to the government website. Have no idea what the issue is here but zero customer service and very unfriendly. Hope I never have misfortune to need to speak to anyone here again. Think you need to train your staff in customer service and empathy.And as an update to this I called the central court as per his insistence and when I did they were very clear that I was in fact correct and the local court would have been able to help me and quicker than they could! So Ive totally wasted time and been sent on a wild goose chase. The reason I needed to contact the court is because my mother has died so you could not have been more unhelpful for me right now.
Absolutely Terrible. I can't believe this is actually a county court.Extremely unhelpful. I wanted to give a minus 5 rating
Brentford County Court is a UK Courthouse based in Brent, London. Brentford County Court is located at Alexandra Rd, Brentford TW8 0JJ, UK.
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