Good display of furniture, spacious area. Staff OK, could have better people skills.
Do yourself a favour. Avoid dfs particularly avoid Brent Cross branch.All smiley faces and polite talking will be disappeared after completing your order. Poor quality. Poor after sale services . The poorest customer service I have ever experienced. They never ever pick up the phone. (Thats impossible.) They never except any responsibility about their product quality. The only response they would give you is this is Wear and tear!!! Theyll drive you mad. Avoid dfs.
I personally have been a customer at this branch of DFS and have never been let down. I found all the staff friendly and helpful over the years. I would recommend them to anyone!!!
Had a very poor experience with DFS. They commited a day to deliver a sofa. We took the day off and they didn't arrive during the time slot. I phoned the delivery line and was told that the sofa would be with us shortly. After some time, still no sofa so I called back and was told there had been a mistake and the sofa wasn't being delivered.After a number of calls, an alternative date was arranged. I was told they would not be able to deliver on a weekend so I'd need more time off work. They apologised and said I would be called the evening before to confirm the time. This call didn't happen so I phoned again. This time, more apologies and an assurance I would be contacted first thing in the morning. Once again, noone contacted me. I tried to chase and eventually was contacted after 2pm and told the order would be with me around 3.30pm. this left me 1.5 hours to leave work. Completely unfair. All this time, both myself and the customer care team were unable to contact Brent cross store, with whom I had placed the order. Some time after the delivery, a Brent cross representative eventually got in touch. On a Saturday, she called and offered me 50 compensation. That's a derisory offer. Less than the cost of delivery. She said she would speak to a manager as she had no authority to go any further and that a manager would call on Monday. I did not hear again from the Brent cross store until Friday, when they reiterated an offer of 50. Is this really what DFS thinks is acceptable? It's a shame as the sales process was well managed in store but clearly a case that once the sale is made, they have no regard for their customers. I would recommend exploring alternative providers before using DFS as there are clearly customer service issues and your sofa might not come when you expect / want it.
If you consider to buy any products from them, please think twice and then run away! They don't care about you, just to sell you stuff. As soon as it's done, you don't exist for them. We were very keen to buy one of the leather sofa from their store - however the site survey fail this idea, as there was no way to get the sofa into the flat.Deposit was paid already, so we wanted to go for another product, just not to loose the money. They never replied to the e-mails (even though they advised us to send an e-mail when we were in store, as it will "speed up the process". Still trying to get our money back. AVOID AVOID AVOID!!!!!Customer service concept doesn't exist for the DFS Brent Cross team. Instead of a pleasant experience with decorating our new home, we have to go through battle to get our money back.
DFS Brent Cross is a UK Furniture Store based in Brent, London. DFS Brent Cross is located at Unit E Bx, Brent Cross Shopping Park, Tilling Rd, London NW2 1LS, UK.
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